CALGARY (660 NEWS) — Alberta RCMP officers will be able to spend more time conducting patrols and investigations and less time behind a desk doing paperwork.
On Tuesday, Justice Minister Kathleen Ganley was given a tour of a new data centre and call back unit in the Calgary area, designed to make police work more efficient.
Officers can now input information into the RCMP database by phone and staff at the data centre than do the rest of the work.
The #CrimeReduction strategy and Call Back Unit have redistributed 9,000+ hrs back to front line patrol via process and tech improvements thanks to @YourAlberta. PROS Data Centre will further keep officers on patrol by enabling remote reporting. pic.twitter.com/h48wtQIPTc
— RCMP Alberta (@RCMPAlberta) November 13, 2018
“As a member on the frontlines, the PROS Data Centre helps me cut down on paperwork and better respond to my community’s needs. I can spend more time listening to local concerns and conducting self-generated investigations,” explained Cst. Lindon Green of the Morinville RCMP.
Before this, officers would have to travel to a detachment and manually update police files.
The Call Back Unit, meanwhile, was opened in February to receive non-emergency calls that are not time sensitive instead of them going to frontline members. Since its inception, the unit diverted and answered 3,853 calls for service, which would have previously been dispatched directly to RCMP frontline members.