Scotiabank says tech issue preventing direct deposits to customers’ accounts resolved
Posted July 26, 2024 8:48 am.
Last Updated July 26, 2024 12:22 pm.
Scotiabank says the technical issues preventing some customers from receiving inbound payments, including direct deposits, Friday has been fixed.
Customers will start to see their payments posted to their accounts soon.
In a post to social media just after 12 p.m. MDT, the bank said any fees incurred as a result of this issue will be reimbursed.
It also apologized for the inconvenience the tech issue had on its customers.
We are currently experiencing a technical issue where some of our clients’ inbound payments, including direct deposits and cheque deposits, are not being applied to their accounts. We are actively working to resolve this as soon as possible and apologize for any inconvenience.
— Scotiabank Helps (@ScotiabankHelps) July 26, 2024
“Welcome to Scotiabank. If your call is about an overnight deposit or payment that was not processed as expected, we are aware of the issue and teams are actively working to resolve the concern,” an automated message on the bank’s help line said when called Friday. “We anticipate the problem to be resolved shortly.
“We apologize for the inconvenience and appreciate your patience.”
Friday afternoon, customers also began reporting difficulties with Scotiabank’s mobile banking app.
It is unclear if that issue has been resolved.
This is a developing story.
