Woman claims nearly everything was stolen from her northwest Edmonton storage unit

An Edmonton woman says nearly everything she owns was stolen by thieves.

Haylee Jones claims her storage unit at a Storage Mart facility in northwest Edmonton was broken into, leaving her devastated after losing all her family memories and items worth over $60,000.

“It’s so disheartening to know that’s all gone,” said Jones.

When Jones moved from Vancouver, she rented a storage unit to hold her belongings while waiting for her new home. But just days before Jones and her husband Matthew Royer were supposed to move in December 2024, they learned their everything was gone.

“We had our unit, […] the ceiling to the door, it was completely empty almost. Just a few broken items on the ground and it was just completely gutting. Family photos, baby stuff that I’ve waited 30 years […] and it’s all gone,” she explained.

Since then, it’s been a frustrating process. Filing police reports, and trying to go through insurance with Storage Mart and her home insurance.

She estimates they lost over $60,000 worth of items, as well as personal items and documents – but the contract they signed only had up to $5,000 in protection. The company offered them $3,750 in compensation.

“They said that was the maximum that they could allot us, because we didn’t have receipts from 30 years ago. We didn’t have pictures of all the items that we owned in [our] life – and who has pictures of everything?” Jones asked.

Royer adds, “If we take the low amount that they low balled us with, it feels like these people should be held accountable.”

Now, the couple has questions about how this could happen in a secure facility, wanting to raise awareness.

“I don’t want anybody to feel like this. This is why we had to come here and tell people how horrible it is,” said Jones.

CityNews reached out to Storage Mart with questions about the unit, but has not had a response at this time.