Edmonton launching two collision reporting centres

Edmonton Police Services (EPS) and Accident Support Services International Ltd. (ASSI) have partnered to open a pair of Collision Reporting Centres (CRCs) in Edmonton in the fall.

The collision centres will mean Edmontonians will have a new way of completing and getting assistance post-collision.

EPS says, “once centres open, individuals will no longer report to EPS division front counters or wait for roadside for a police response, providing a more streamlined reporting process and increasing safety by clearing roadways faster,” allowing for more officers to be available for major incidents.

“We’re always looking for opportunities to improve service delivery and introduce innovative business practices that help us use our resources more efficiently,” says EPS Chief of Police, Dale McFee. “It can take several hours from the time a collision occurs to the conclusion of an investigation, which ties up officers and leaves motorists waiting. The centres won’t just improve how we’re using our resources, they’ll also create a safer environment for Edmonton’s motorists by moving the reporting process off the roadway and into a dedicated space.”

For major incidents such as a collision requiring EMS, a fatality, or criminal activity such as a hit and run, drivers must still call 911.

EPS will also continue responding to incidents involving suspended drivers, transportation of dangerous goods, and extensive damage to private or government property.

Anything that doesn’t fall within the above list will no longer be handled by EPS front counters, instead, drivers will have to go to the CRC.

“At ASSI we are committed to providing the highest level of customer service, as well as assisting police with identifying collision trends to proactively prevent collision through the use of our Microsoft award winning ‘Collision Reporting & Occurrence Management System’ (CROMS). We are really excited to partner with Edmonton Police Service, to provide the motorists of Edmonton with this enhanced service in their time of need,” said ASSI President, Steve Sanderson.

The two CRC locations will be at 15750 116 Avenue NW and 5805 87A Street SW.

Both EPS and ASSI will be educating to Edmontonians prior to the opening of the new centres.