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Edmonton Airport number one in Canada, WestJet in top ten of the world: survey

Last Updated May 9, 2019 at 11:57 am MST

A pilot taxis a Westjet Boeing 737-700 plane to a gate after arriving at Vancouver International Airport in Richmond, B.C., on February 3, 2014. THE CANADIAN PRESS/Darryl Dyck

EDMONTON (660 NEWS) – An international ranking of the best airlines and airports is putting an Alberta destination at the top.

According to the 2019 AirHelp Score, the Edmonton International Airport was ranked the best airport in Canada and 39th internationally. The Calgary International Airport came in at 59.

The annual survey from AirHelp ranked airports on service and amenities, whether flights were on time, and how claims are processed.

Paloma Salmeron with AirHelp says that smaller airports ranked better than larger ones like Vancouver and Toronto’s Pearson International.

“It’s become quite obvious that people don’t really care necessarily about having a very large and used airport that they can travel from.”

The news was also good for Calgary based WestJet, as they cracked the top 10 for best airlines. WestJet was ranked seventh in the world compared to Air Canada and Air Transat who placed 39 and 44 respectively.

The survey ranked 72 international airlines and Salmeron says WestJet fared well because of a big improvement to its on-time performance over the past year.

“We calculated that around 74 per cent of their flights are flying on time.”


As for who led the pack in the category of best airlines, Qatar Airways was ranked number one while American Airlines and AeroMexico rounded out the top 3.

Qatar also laid claim to the highest ranked airport in the world with Hamad International Airport in Doha at number one while Tokyo and Athens took the second and third spots.

The Billy Bishop Airport in Toronto had the lowest ranking of any Canadian airport at 124 while Pearson International ranked 108.