New pilot program waives utility fees for survivors of domestic violence
Posted December 13, 2018 1:26 pm.
This article is more than 5 years old.
CALGARY (660 NEWS) — Direct Energy and the Alberta government are ensuring the lights stay on for Albertans who are fleeing domestic violence.
The Safer Spaces Utility Pilot Program is recognizing finances for survivors of domestic violence may be a challenge.
The program, the first-of-its-kind in Alberta, will waive the $200 deposit for setting up an account, as well as fees for set up and reconnection.
“We will also work with the customer on flexible payment arrangements and prevent any collections activity for a minimum of one year, we want to set the survivors up to succeed,” said Lori Armstrong, director of regulated services, Direct Energy.
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Andrea Silverstone with Sagesse said these programs break down barriers for victims of abuse.
“The impacts of domestic violence are very real and don’t end because the relationship ends. Coercive controlling behaviour such as emotional and financial abuse can extend long after the duration of the relationship, the initiative we are talking about will address that reality,” said Silverstone.
The Safer Spaces Utility Pilot Program builds on the government’s changes to residential tenancy laws in Alberta, which allows victims of domestic violence to break their leases without financial penalty.
